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You will discover 3,500 square feet of innovative kitchen and bath products and impressive displays to assist you visualize your own remodeling project. You'll be assisted by a staff of dedicated, passionate, and experienced specialists who are backed by a firm that supplies quality service and master craftsmanship to Albuquerque for more than 26 years.
Reviews (10)
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Bettie Jean
Jun 24, 2022
The website is very misleading. The designers refuse to come out to look at the job. We are doing a full bath and bedroom remodel and Poulin expects us to do all measurements, take pictures, make drawings, research materials, etc.
Kathy Nielson
Jan 20, 2022
Wonderful work from Chris Benavides and Brad. Plus all the other services involved. Designer. Decorator. Carpenter. True Light.and others. Beautiful outcome for our new kitchen. Absolutely love it! Highly recommended to use Poulin Design. Thanks to Curtis and Chris K! Service: Remodeling
Michael Kolysko
Nov 12, 2021
I would like to begin this review of the Poulin Design Center here in Albuquerque with a gracious thank you to Marti, Robert, and Chris for giving my wife and myself a beautifully remodeled master bathroom. Marti, our design consultant, was well versed in the various options available to us. She made valuable suggestions in maximizing the utilization of the space available and the renditions that were presented to us made it easier for us to visualize the finished product.

The design team Marti, and Chris, verified and reverified every measurement to insure a seamless installation. Robert, our installer, along with Chris met with us prior to the start of the project to explain in detail what we were to expect during the six weeks of the remodel. I can't say enough good things about Robert. He treated the remodel like it was his own master bath.

He is a perfectionist, paying attention to the most minute detail. He would often ask either my wife or myself to review the progress made that day and ask if we had any questions. The whole Poulin team were excellent in communicating at every step in the process. I would highly recommend the Poulin Design Center if you are considering any type of remodel.
Ronna Brant
Oct 04, 2021
This was the completion of our kitchen gut job and renewal of everything but refrigerator and dishwasher. We now have beautiful cabinets and countertops. We love entertaining and doing every day food prep and cooking in our new kitchen. Our job lead Patrick was and is fantastic! Services: Drywall installation, Drywall repair, Remodeling, Plumbing fixture installation
Robin Lowell
Aug 14, 2021
Poulin Design did a total master bath remodel and we couldn't be happier. From start to finish every person on the team was professional and their work ethic was stellar. Our bathroom came out luxurious and spa like just like we wanted. We will definitely use Poulin again. Services: Drywall installation, Tile work installation, Remodeling, Paint indoors, Install flooring
Jay MacLean
Mar 21, 2021
I am so grateful to have had our team from Poulin for my kitchen remodel! I went in believing I knew exactly what I wanted, but with their technology to view a virtual finished product, I was able to see where the design and color choices could be improved prior to starting the project. They accommodated all of my unusual requests such as a counter area within the pantry wall, a mitered counter surface corner reflecting our matching slabs so the veining matched perfectly, and a window behind the range. Daniella, our design consultant, made the whole process fun!

The team executed our project with expertise, professionalism, and cleanliness. We had a wall removed and flooring had to be matched between the two previous rooms using 16 travertine tile with no grout line. Michael spent hours grinding down the surfaces to level out where they didn't meet perfectly. I can't imagine anyone else in town caring about details like that! We will certainly be hiring Poulin again for our bathroom remodels.
Barbara Gorham
Mar 20, 2021
My design consultant, Marti Fernando, was amazing. She brought my vision to life with her knowledge and expertise, creating a lovely, updated bathroom with a beach theme. She was able to incorporate some of my materials into the design of our new bathroom. It is so elegant and stunning. Robert Jr. was our expert installer, and he got the job done professionally and neatly. It was worth the investment to have the job done right. We are very happy with the results of our bathroom remodel during a challenging time for business.
Claudine Flores
Feb 12, 2021
Poulin Designs remodeled my kitchen and bathroom. The project was completed in a timely manner with a team that was professional and courteous. They cleaned up after completing their job daily. They communicated daily as to how the project was coming with photos of their progress. I would highly recommend them for your next project. Pricing may be a little high but the quality in their work is worth the cost.
Sarah Shortle
Oct 25, 2020
The job included remodeling an old garden shower & bath; making it safer without looking geriatric. Our home was custom built in 1979 and the bathrooms/shower were very dated. We ultimately completely tiled the shower adding updated fixtures, replaced vanities, and remodeled the powder room. Everything is gorgeous and will be a big selling point if we ever decide to move out. Moreover, we had so many specialists who walked us through every step. Marty for design, Chris for construction expertise and scheduling, Jason was our Project Manager and was here for prep work through the end of the job. In between we had tilers, trimmers, painters, counter specialists, etc. Jason is like a jack of all trades and was key to properly managing the whole job.
Rachael Carn
Apr 14, 2020
UPDATE: A couple days ago Mr. Poulin called to try and find what caused our unhappiness. We really appreciate the time he took and his dedication to his company and making the customer happy. Though we might have had a bad experience, I believe we may be of the minority and most likely came across a disgruntled employee. I am very confident that the problems we experienced below are not how the company normally operates and even more things are being created to further minimize these issues.

Due to this, we are updating our review to 4 stars. As mentioned below we love how things turned out. P.s. if you get Robert, you are in great hands! Hopefully that man can get a nice raise a little paid time off, he deserves it. ----- I am so very happy with the product, it is gorgeous but the path to getting here was more headache than what I would expect from any sort of construction on a house.

The Poulin team has poor communication, high prices, and over worked contractors which could cause further delays and problems (and it did). At first we wanted floors, master bath redone and new counters. When they quoted us 30K on just the floors (about 2k sq ft) we changed it to just the bathroom and counters. I think the worst part about the quotes, I'm told all the contractors do this, they don't give you a full break down of the prices so you can't come up with a more affordable decision and have to trust the team isn't ripping you off.

The way the process was presented to me gave me the impression there were going to be a team of guys working on our house. I also expected the project manager to be significantly more involved but was later told he was just in charge of pre-construction. which makes no sense to me. The project manager failed several times to keep us updated, pushed back our time without letting us know after he had already given us a fairly hard date.

I had called a week prior to our first date to ensure I had everything they need and to get an idea of when and how the contractors would be working in my house to find out they pushed back the date. I also asked them about a change to our design and wanted to know how much it would add, the project manager pushed it off on to the contractor to give us an estimate when things started.

The contractor provided it on the first or second day and due to lack of communication they failed to update a change order and causing further delays later on. A project that was suppose to take 2.5 weeks took about a month, with adjustments to that finished product in the following weeks. Our project started a week and a half later than expected and only because we fussed about it.

They pulled one contractor to completely gut, retile, install a shower, install a vanity and new counters and sinks in the house. ONE! I'm still baffled; we had a sliding door placed into our house (as there wasnt a door there before) and they had two people and completed it in 2 days, had a door installed from our kitchen to garage and they had three people.

These contractors are heavily over worked and on top of that the contractor was the onsite project manager which I believe took him away from the task at hand several times. The whole job was a headache and for them to have been doing this so long this should have been a lot better organized and managed. The only real thing I am happy with is Robert, he was knowledgable and a hard worker. He was very polite and did an amazing job. Too bad he works for a poorly organized and managed company.